| Terms and Conditions |
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| These Terms and Conditions (hereby referred to as “T&C”) govern all Bookings made with Red Apple Apartments AB (referred to as “RAA”). |
| By accepting these T&C you or the person you are booking on behalf of (the “Customer”) enter into a direct contractual relationship with the Apartment Owner or Supplier (hereby referred to as "AO") you intend to rent from. RAA is not a party to this agreement but is instead bringing together contracting parties in a safe and secure way through its website. |
RAA's purpose is to facilitate renting of short-term apartments through its standardized agreements, bringing together contracting parties in a safe and secure way through its website. These T&C have been accepted by the AO and he/she has given RAA full authority to conclude an agreement, based on them, on his/her behalf.
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| 1. Booking |
| To secure the Booking you must complete the online booking process. The Booking is confirmed when you receive the Booking Confirmation by email from RAA. Bookings made through phone and email are confirmed only when RAA has received a reservation payment and sent you a Booking Confirmation by email. |
The person who completes the online booking form must be over 20 years of age, and at least one Customer staying in the Apartment must be over 20 years of age.
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| 2. Obligations and Liabilities of the Customer |
| • You will be required to show a valid credit card and identification that matches the name on the credit card upon check-in and write this information in the Customer Registery Form.Failure to present the required identification may result in your booking being cancelled without a refund. In the case of fraud, the credit card you present at check-in will be charged in place of the one used to book the apartment. |
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• Any damages to the Apartment or its contents caused by you or those staying in the Apartment must be paid in full by you. In the event that damage is discovered after you depart, the AO is entitled to invoice you for the damages if he has sufficient photographic evidence to support the claim.
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| • For rentals of 30 nights or longer a damage deposit, equal to one month's rent, may be required and is payable directly to the AO. |
| • The number of people staying in the Apartment may not exceed the maximum number stated on the Apartment information page. Children 2 years of age and under do not count toward the maximum number. Visitors are allowed during daytime but are not allowed to stay overnight. |
• No illegal activities are allowed in the Apartments. Please respect Apartment neighbors. Noise should be kept to a reasonable level at all times. If a disturbance is caused to the neighbors, the AO reserves the right to request that you leave the Apartment without the right to claim any type of compensation.
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| 3. Obligations & Liabilities of the AO |
| • The AO is directly responsible for the information presented on his/her Apartment information page on the website. |
| • The AO is responsible for managing the Apartment in accordance with local or national laws including those regarding health and safety and insurance. |
| • The AO is not responsible for any direct or indirect personal or medical costs, expenses, damages and losses suffered or incurred by you and other guests before, during or after your stay in the Apartment, except to the extent to which it is unlawful to exclude such liability. |
| • The AO cannot guarantee, or be held responsible for any failure or interruption of services to or equipment in the Apartment or disruption or noise caused as a result of repair work being carried out in another part of the property. However, upon notification, the AO will try to deal with such problems within a reasonable period of time. If the problem is of that nature that it severely affects your stay in the Apartment and the AO is unable to fix the problem within 24 hours you will be offered an alternative accommodation if an alternative is available. In extreme cases, where disputes between the AO and the tenant cannot be resolved, Client holds the right to leave the apartment, and receive a refund for the dates that he or she did not stay in the apartment. |
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| 4. Obligations & Liabilities of RAA |
• RAA’s responsibility is to provide a website for Booking Apartments owned by individual AOs and companies. RAA is only responsible for the functionality of the website content created by RAA. This excludes all information on apartment pages.
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| • RAA is not responsible for any actions taken by either party of this Agreement after the Booking Confirmation has been sent. |
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| 5. For Rentals of 30 Nights and longer |
| • For rentals of 30 nights or longer (referred to as "monthly rentals") additional terms & conditions may apply and will be found on the Apartment information page. |
| • To secure an apartment for rental period, the Customer is required to pay the rental amount for the first two calendar months upon booking. |
| • Thereafter the Customer's credit card will be charged on the 1st day of the month for the rental rate due one month in advance. |
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| 6. Changes & Cancellations |
| If you wish to change your Booking after it has been confirmed, please contact RAA. RAA will use its best endeavors to accommodate changes to the Booking but cannot guarantee that such requests will be satisfied without costs incurred. |
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| A cancellation link will be provided in your Booking Confirmation email. Please click on this link in order to cancel your booking. Cancellations are subject to the cancellation policy below: |
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Days before
cancelled dates
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30+
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15-29
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8-14
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3-7
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0-2
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Proportion refunded
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95.1%
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70%
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50%
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20%
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0%
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| Please note that if you cancel a Booking, you will not be refunded credit card surcharge or administration fee, which is 4.9% of the total transaction. |
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• For monthly bookings any amount paid to RAA is non-refundable. This includes cancelations prior to check in. During the stay, the Customer is responsible for paying the upcoming month. In case of early check-out, next month rent should always be paid.
• For bookings that are partially paid upon booking, the partial payment paid upon booking is non-refundable.
• For bookings made during Special Events periods, no refunds will be issued for cancellations made 30 days or less prior to check in. Cancellations made more than 30 days prior to check in qualify for a 50% refund. Special Events are noted in the Apartment booking page on RAA’s website.
In the unlikely event that the AO cancels the Booking, RAA cannot for obvious reasons guarantee you that particular Apartment. RAA will however, to its best abilities, attempt to provide you with a suitable replacement. In such cases you can either accept the replacement or cancel the Booking and receive a full refund of your payment. RAA cannot be held responsible for cancellations made by AO and therefore will not accept any claims for losses caused by the cancellation.
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| 7. Arrivals and Departures |
| Check-in time is between 15:00 and 20:00. Check-out time is before 12:00 on the day of departure. The arrival time should be communicated to the Apartment contact person as stated in the Booking Confirmation email. Other check-in or check-out times can be negotiated with the AO, but additional fees may be charged for special requests. |
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| 8. Cleaning |
| The Apartment will be clean when you arrive and include fresh linen, hand soap, dishwashing liquid, toilet paper and towels. If the Apartment is not properly cleaned when you arrive, please contact the AO immediately. |
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| 9. Complaints |
| If you have a complaint about the Apartment, the cleaning of the Apartment or the Apartment surroundings you should notify the AO directly then contact RAA if you feel your problem might warrant a refund. RAA will not issue a refund for any portion of your stay if you do not reach an agreement with the AO or contact RAA before you check out of the Apartment. |
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| 10. Copyright |
| The content of the website www.redappleapartments.com including the website design, text and graphics, all software compilations, underlying code and software is copyright of RAA or the AO. The material may not be copied, reproduced or redistributed without written permission. |
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| 11. Privacy Policy |
| RAA will endeavor to safeguard your privacy, and personal information collected will only be used to tailor and improve the services to suit your needs. Neither RAA nor the AO will sell, trade, or rent your personal information to third party companies or organizations. |
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| 12. Indemnity |
| The Customer agrees to indemnify RAA and the AO for the full amount of all claims, liabilities, demands, damages, expenses, losses, refunds, fines, costs (including legal costs) and all other sums of whatever nature incurred or suffered as a result of any breach of this Agreement or other unlawful or negligent conduct performed by the Customer in relation to it. If you are booking for, as or on behalf of a business or business employee, that business shall indemnify RAA and the AO. This indemnity shall survive and remain in full force and effect after the termination of this Agreement. |
