Frequently Asked Questions from Customers:

Click on a question to view the answer:

• What is the difference between a Self-Catering Apartment, a Serviced Apartment and an Apartment Hotel?

  A Self-Catered Apartment is a private apartment, generally situated in a residential neighborhood, enabling you to experience the city like a local. Grocery stores, restaurants, recreational opportunities and city sights are usually located within walking distance. The apartment is cleaned before and after your stay.
  
  A Serviced Apartment is either a private apartment in a residential area or an apartment in a larger apartment building. Serviced Apartments offer cleaning service usually on a weekly basis, but more frequent cleaning can often be arranged.
  
  A Hotel Apartment usually has a 24-hour reception which can provide concierge service and assistance. Hotel apartments often provide a full range of on-site services such as a gym, swimming pool, and restaurant or bar. Daily or weekly cleaning is included and includes a bed linen and towel change along with other housekeeping duties.

• What is included in your apartments?

  All of our apartments are fully furnished and include bed linen and towels. The kitchens have all the basic equipment to make a simple meal and enough dishes and cutlery for the maximum number of guests who can sleep in the apartment. All apartments are also equipped with high-speed or wireless internet.

• How do I book an apartment?

  You can book an apartment directly through our website. You can search for apartments in 3 different ways:
  
  1. Click on a city on the map on our home page. Choose "Nightly" or "Monthly" depending on how many nights you want to book. Select an apartment from the list and click "Book this Apartment" to proceed to the check-out.
  
  2. Type in your destination and desired dates to our booking engine and choose an apartment from the list. Click "Book this Apartment" to proceed to the check-out.
  
  3. Use our online help function to get personalized suggestions from our customer service representative.
  
  You can book any of our apartments through our website by paying with a credit card. You will receive a booking confirmation email with the complete address of the apartment and arrival information immediately after booking.

• How do I pay?

  The easiest way is to book online using a credit card. You will need to pay the entire amount to book the apartment. If you do not have a credit card, you can also choose to pay us directly through a bank wire transfer.

• Are local taxes included in the price?

  Yes, the prices on our website are all inclusive.

• Do I have to pay a damage deposit?

  We usually do not require a damage deposit for any of our apartments. Instead, we charge for the entire amount of the reservation ahead of time and will not allow you to move-in without paying first.
  
  We, of course, expect all of our properties to be treated with respect and courtesy. Guests who cause problems or damages to an apartment will be responsible for covering the expense of the damage with sufficient proof from the owner.
  
  For some monthly rentals (60 nights or longer), the apartment owner may require you to pay a damage deposit.

• Are there any age restrictions for booking an apartment through Red Apple Apartments?

  To book with Red Apple Apartments you must be at least 20 years old.

• Is smoking permitted in any of your apartments?

  Most of our apartments are non-smoking. If the individual apartment owner will permit smoking in his/her apartment, this will be indicated on the Apartment Information Page.

• Are pets allowed in any of the apartments?

  Most of our apartment owners do not allow pets, but if you are planning to bring a pet with you, please contact us before booking the apartment and we will consult with the apartment owner on his or her individual pet policy.

• Where can I read your Customer Terms & Conditions?

  Before you can book an apartment you will be asked to read through and agree to our Terms & Conditions. They are also available to view at any time, by clicking on this link: Red Apple Apartments Customer Terms & Conditions.

• What if I want to change a reservation I have already made?

  For us to best help you make changes to your reservation, please call or send an email to bookings@redappleapartments.com and we can advise you on the easiest way to make the change.

• What if I want to cancel a reservation?

  The booking confirmation document you received via email when you booked online contains a cancellation link. You will find information about our cancelation policy in our Terms and Conditions by clicking here.

• How will I get the keys to the apartment?

  It is up to each individual apartment owner to arrange for key delivery. You will need to contact the owner of the apartment you booked a few days prior to arrival to arrange your move-in time and key delivery. The owner's contact information is included in your booking confirmation email.

• What if I am an apartment owner and I want to list my apartment on your website?

  Please visit the List Your Apartment! page on our website for instructions and frequently asked questions for apartment owners. You'll also find an application there for submitting information about your apartment directly to our listing manager.

• Other questions?

  If you have any other questions about our apartments, services or business, you are welcome to contact us at any time by clicking on the Contact Us tab at the top of this page.